FREE Shipping with orders over $60

Mini Cart

FAQs

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to if you are purchasing a “One Off Product” You can make purchases and check out as a guest every time.

If you are purchasing via on a subscription then an account is needed.

By setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal, Afterpay, Apple Pay & Google Pay and all major credit and debit cards such as Mastercard & VISA via our payment gateway Stripe.

1.6 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimise errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user. 

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Australian EST Time.

2.2 How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately within 5 working days.  This is applicable to all New Zealand & Australian deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number for all deliveries.

For International deliveries, you may track your orders here

2.4 What are the shipping charges like?

Shipping is FREE for all orders over $60 AUD via Standard courier. Alternatively you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologise for sending you an incomplete order. Please contact our Customer Care Team at [email protected] and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologise if you had received a defective item from us. Please contact our Customer Care Team at [email protected] with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologise for sending you the wrong item. Please contact our Customer Care Team at [email protected] and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong size or color

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

2.10 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at [email protected] if you have not received your parcel after 10 working days and we will assist you accordingly

2.11 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at [email protected] and we will assist you further.

3.1 How do subscriptions work?

  1. Simply choose your subscription length (you can choose any amount of items provided they have the same subscription period ie; 4weeks) & “Add to Cart”.
  2. View your cart, where you can choose increase or decrease the quantities of your subscription.
  3. When you are happy head to check out to start your service and place your first subscription order.
  4. Sit back and relax while we handle your recurring orders for you.

3.2 Do I need an account?

In order to be part of the Banjo’s subscription service, you will be automatically registered when placing your first subscription order.

3.3 Can I skip my next order?

Head to the “Subscription Tab” when logged in to your account. From there you can toggle the “Auto Renew” button.  You will need to toggle the “Auto Renew” button to reactivate your subscription.

3.4 Can I Change My Payment Method ?

Head to the “Subscription Tab” when logged in to your account.
View the subscription you wish to change and click “Change Payment”

3.5 How can I change my billing cycle?

Head to the “Subscription Tab” when logged in to your account.
View the subscription you wish to change and scroll to  “Subscription Totals”

Click the Upgrade or Downgrade” button. This will redirect you to the subscription item.
Select your new subscription period and proceed to check out.  NOTE: This will reflect on your next subscription order.

3.6 Can I add to my current subscription?

You can add any valid subscription product to a current running subscription, provided they will be occurring on the same billing cycle. Different billing subscription periods will result in separate orders.

ADD TO YOUR CURRENT SUBSCRIPTION

  1. View the additional product you wish to add and select the same billing cycle currently running.
  2. Tick the “Add to existing subscription?” box.
  3. Once ticked a summary of your current subscription will display below.
  4. Click “Add” to the subscription, this will then redirect you to your newly updated subscription.

3.7 Can I Cancel my subscription?

You can cancel your subscription anytime after 3 subscription orders.
Head to the “Subscription Tab” when logged in to your account.
View the subscription you wish to cancel and select the  “Cancel” button.

3.8 Can I Renew my subscription?

You can renew your cancelled subscription when ever you like.
Head to the “Subscription Tab” when logged in to your account.
View the subscription you wish to cancel and select the  “Renew” button.

Have a Question?… Get in touch.