1. SHIPPING & DELIVERY POLICY
At Banjo’s, we provide FREE Standard delivery on orders over $60 & to any address within Australia & New Zealand. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island.
Whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our fufillment centre. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of an order. An email confirmation will be sent for all orders once received & completed.
Standard Courier – is FREE for all orders over $60 AUD and it takes approximately 5 working days to reach you from the time of order.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There may be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs if the value of your order does not meet their requirements.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER CARD credit and debit cards, Apple Pay, Google Pay and PayPal using our payment gateway Stripe. We do not accept payments via ATM or inter-bank transfers.